At a recent weekly accountability meeting, our team was discussing the major changes and challenges the past year had brought not only to our organization, but also to the agencies and individuals we serve. I was complimenting the team on how...

Whether or not you realize it, you are in a competition every day, either as an agency or as an individual producer. You are competing to keep your best accounts and open new relationships with ideal clients. You’ll notice I said,...

Recently I noticed a roof leak in the covered porch at my vacation home. Even though I knew the roof was in good shape overall, there was some storm damage that needed to be addressed. There were two ways I could deal with it: (1) I could hope it...